Returns & Refunds Policy

Last updated: 28 July 2026

We want you to be satisfied with your purchase from Child N Baby Line.

In addition to your statutory consumer rights, we accept eligible change-of-mind return requests made within 15 calendar days after receiving your order.

EU/Cyprus law provides consumers purchasing online with a minimum 14-day right of withdrawal. Our 15-day period therefore gives customers an additional day.

Change-of-Mind Returns

To request a return, please contact us within 15 calendar days of receiving your order:

Email: info@childnbabyline.com
Telephone: +357 22 750755

Please provide your:

name;
order number; and
details of the product you wish to return.

You do not need to provide a reason when exercising your statutory right of withdrawal.

After notifying us of your return, please send the goods back without undue delay and, where the statutory withdrawal right applies, no later than 14 days after notifying us.

Return Condition

Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics and functioning, in a similar way to how a product could reasonably be inspected in a physical store.

Returned products should be:

complete;
unused beyond what is reasonably necessary for inspection;
returned with all accessories, components and manuals;
returned with tags attached where applicable; and
returned in their original packaging where reasonably possible.

Please take reasonable care of both the product and its packaging.

Opening ordinary product packaging does not automatically remove your statutory right of withdrawal. However, where a product has been handled or used beyond what is reasonably necessary to inspect it, we may be entitled to deduct an amount reflecting any resulting diminished value. EU guidance specifically allows traders to account for diminished value resulting from excessive handling.

Hygiene-Sealed Products

For health and hygiene reasons, some products are supplied with a protective seal.

Where goods:

are sealed for genuine health protection or hygiene reasons;
are not suitable for return once unsealed; and
have been unsealed after delivery,

the right of withdrawal does not apply.

This may apply to certain hygiene-sensitive, oral-care, feeding or personal-care products depending on the nature of the particular product and its seal.

This exception only applies where there are genuine health or hygiene reasons that make the product unsuitable for resale after the seal has been broken.

Return Shipping Costs

For a normal change-of-mind return, the customer is responsible for the cost of returning the product to us.

Please contact us before returning a product so that we can provide any necessary return instructions.

Unless otherwise agreed, returns should be sent to:

Child N Baby Line / SOTOS AGAPIOU LTD.
Kampou 4
2030 Strovolos
Nicosia, Cyprus

We recommend using a trackable delivery method and keeping proof of dispatch.

Refunds

Once your return has been received and checked, eligible refunds will be issued to the original payment method used for the order.

Alternatively, you may choose to receive store credit instead. Store credit will only be provided instead of a monetary refund where you expressly agree to this.

Where you validly withdraw from your entire order under your statutory right of withdrawal, any standard delivery charge originally paid will also be reimbursed as required by law.

Refunds required under the statutory withdrawal right will be made within the legally applicable timeframe. We may withhold reimbursement until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.

The time it takes for a refund to appear in your account after we process it may depend on your bank, card issuer or payment provider.

Faulty, Damaged or Incorrect Products

Change-of-mind return rules are separate from your rights where a product is:

defective;
damaged during delivery;
incorrect;
missing components; or
otherwise not as described or not in conformity with the contract.

If there is a problem with your order, contact us at:

Email: info@childnbabyline.com
Telephone: +357 22 750755

Please provide your order number and a description of the problem. Where reasonably possible, please also provide photographs so that we can resolve the issue more quickly.

Where a product is faulty or otherwise non-conforming, we will provide the remedies required by applicable Cyprus and EU consumer law. Where applicable, this may include repair, replacement, price reduction or refund.

Reasonable return/shipping costs associated with exercising your statutory rights concerning defective goods will not be charged to you. New goods are protected by a minimum two-year legal guarantee.